Product FAQ
Product FAQ
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Returns, Exchange & Warranty FAQ

Product FAQ

Do you have customer in XXX country ? Can you share their name and products they bought ?

I am afraid we are not able to disclose their names and orders because they require privacy and have signed a NDA agreement with us. We owe a duty of care to our clients to prevent any risk of harm. If we can work together, we will also keep all of your information safe. Thank you for your understanding. 

What if my products arrive damaged / faulty ?

Don’t worry, we will take full responsibility for items that arrive  to you damaged or faulty. It request that you should check the products carefully when goods arrive at your place.

Can you offer us discount ?

We do have a discount program for those prospective clients who are interested buying from us. We can definitely have a conversation about specific order,but let’s make sure we’re on the same page about our products and company being a good fit for your needs.  

Why is your product so cost-effective ?

Our mission is to help our customers cut down the buying costs, we don’t believe in over-priced strategy.We have been striving to do our best to keep price as low as possible without sacrificing quality. For instance, our critical components like frame and hardware are designed, manufactured and assembled in-house. Beyond that, we improve the competitiveness on manufacturing costs by actively seeking the best possible material options and manage production process.We hope that by giving our best support on price to you, we could help improve your market competitiveness and develop a mutually beneficial business relationship together.

Why is your price so high ?

Here is my thoughts that would like to share with you : I think you will agree with me that “why should you choose to work with us” is not because how good we are or how cheap the price is of our offer. It is because our offer meets your needs and our product is able to achieve your desired result and performance.So I am sure price itself can not be the only factor that stops you from exploring us who might surpirse you in a good way. Besides, you probably want to make sure we are comparing apple to apple when you mentioned our price is “relatively high” shall you have any comparison at hand. I am sure you know well that different quality of material used and different designing adopted make much difference on the price. Customers concern mostly about the furnitures durability & performance and the after-sales services, so I guess you definitely will be in the same line with us that qualified services and durable furnitures are strongly dependent on reasonable profit for suppliers. A low price is more possible to end-up being never-ending troubles. There is no shortage of cheap products in the world, but there is a lack of good ones. The only disadvantage of expensive things is that they are expensive, the only advantage of cheap things is that they are cheap.  

Can I order extra parts for my furnitures ?

We are here to help ! Pls specify the parts you need and we will be able to assist you. Pls note that we cannot guarantee that all parts will be available to purchase. ( Pls do provide us with images so that we can better identify the parts you require ).

Can you accept customized models ?

Yes, we can. Customization is an important and indispensable capability for production company. We have about 3-5 designers to develop new products for customers all year round. 

How do you ensure the product quality ?

Every order whether it’s big or small deserves the highest quality manufacturing and best services. We believe quality first is your motto, it’s ours too. This is why our industry-leading Quality System extends throughout the whole production process from incoming material check to final delivery. This ensures quality products and timely delivery you can count on. See below our quality control flow chart : 

How safe are your products ?

You may have seen some specific warnings on our products’ packaging or on the products themselves informing you about potentially harmful substances that could be found in our products. Here is why : as a responsible brand, we have at heart to ensure that not only our products are safe but also that they comply with all the regulations of the countries we selling to. Therefore they are safe for you to use. For example : Proposition 65 warningsProposition 65 warnings are a common sight for Californians yet can be alarming to residents from other states or countries not used to seeing them. They are mandatory warnings imposed by the state of California to all retailers to inform final customers on potential hazards posed to health or the environment if there is a possibility or trace of harmful chemicals (for example formaldehyde, phthalates or lead) found in consumer products.Retailers are required to monitor the presence and levels of these substances and chemicals in their products to the best of their knowledge and to respect certain limits imposed by the state of California.It is important for us to comply with the regulation and provide customers transparent information about the potentially harmful substances which could be found in our products: we therefore strictly follow the warning labels texts provided by the state of California. Labels are required to inform customers of the presence of one or more chemicals likely to be detected in the products.The chemicals listed are very commonly found in materials used to manufacture quality furniture and we want to assure you that our products are produced with the highest quality standards with our customers’ health and safety as a primary concern.For more information about Proposition 65, visit: TSCA Title VI warningTitle VI warning is a US Federal regulation limiting the emissions of Formaldehyde in products made of hardwood plywood, medium-density fibreboard, and particleboard products.All of our products are made of high-grade composites, which release very low levels of formaldehyde and respects both the California State (CARB Phase II standard) and US Federal requirements regulated by the EPA.For more information about Title VI, visit:

Do your products come assembled ?

Some of our products come readily assembled and others require assembly. To find out, pls refer to the product information section in individual product pages. For those that do not come pre-assembled, a “step by step guide” will be provided to make assembly easy and hassle-free.

How is your products made ?

The process of furniture production generally includes : batching, machining, assembly, painting, packaging, QC, etc. Each step requires strick control to ensure the quality of furnitures. As our daily household goods, the quality is very important. By understanding the manufacturing process of furnitures,we can understand the actual value behind it. Here is a brief chart : 

What’s your business scope and market positioning ?

Our main business is wholesale home furnitures including upholstery furnitures and tables. We gain inspiration for our collection during our travels to different countries, visits to trade fairs and by always having an eye for luxury and striking products and materials. Our products always meet the latest trends in the furniture and interior design world. So we know from experience what retailers need and how we can best support them. Z generation, Fashionable, High-quality Products Seeking are our key word. We hope can have more friends and customers join with us to creat a better living life !