Order Service FAQ
Product FAQ
Order Service FAQ
Company FAQ
Returns, Exchange & Warranty FAQ

Order Service FAQ

How can we trust you to pay the money we never met you ?

We always believe “business begins with trust and ends with character”, this is core value when we doing business wordwide. 

What are the international taxes, duties, etc., that I have to pay ?

Generally, you need to pay the taxes / tariffs when import, HS code can be provided you to check the tax rate / tariff on your country customs’ website.

I don’t know how to arrange the shipping, can you help ?

Pls see the below simple chart how the goods arrive at your place. You need to find a forwarder that help you arrange shipping and clear the goods for import. If you don’t have, we can recommend you.

How can I track my order production ?

It’s a good question. Transaction is not the end, but the beginning of the service. You can track your orders to know the production progress on our website. Any problems, pls keep in touch. 

Am I able to order a sample for evaluation ?

Sure you can. Samples can be provided for quality-check or trade show. Pls note that samples need to be charged. 

How do I change or cancel my order ?

Orders will be arranged to the production department within 3 days, so you have 3 days to change or cancel the order. Pls note that we may not be able to change or cancel the order if it’s already in the production process.  

How can I place my order and what’s the MOQ ?

Order online is not available at the moment. To place an order offline, pls email to charlie@hzweland.com. MOQ is 1*40FT container, mix different models in the container is acceptable. More details, pls email or whatsapp us. 

What’s your packing ways to protect the furnitures ?

As furnitures are large items, it’s very important to have a suitable packing way to protect the goods during transportation. Below is a brief description and some photos of our different items packing for your better understanding.Sofa : 60g woven bag +EPE bag + 275lbs carton + L protectorAccent Chair : 60g woven bag + 220lbs carton + L protectorDining Chair : 60g woven bag + 220lbs cartonTables : EPE bag + foam board + 275lbs carton